12 Cities Coverage In Indonesia
As of 2025, Onecare Partner operates in 12 major cities across Indonesia, with medical teams and coordination units on standby to support Emergency Medical Evacuation and Third-Party Assistance (TPA) Services.
Our nationwide presence allows us to respond quickly and efficiently to medical emergencies for both local and international clients.
Onecare Partner Bandung covers a large population area in West Java. We support medical evacuation missions from Husein Sastranegara Airport (BDO) for private charter operations and Kertajati International Airport (KJT) for domestic medical flights.
For West Java regional coverage, we provide emergency helicopter services, international air ambulance support, and commercial medical escort services via Jakarta (Soekarno–Hatta International Airport).
Onecare Partner operates a home-based medical coordination unit in Aceh, supporting medical transport for Sabang Island, Lhokseumawe, and Sinabang Island.
We arrange urgent air medical transport using Cessna Grand Caravan aircraft and provide maritime medical assistance for patients requiring emergency support while traveling across the Aceh Strait.
Medan serves as the main medical evacuation hub for North Sumatra. Onecare Partner Medan frequently coordinates medical evacuations to Penang, Malaysia, due to the short flight time (approximately 45 minutes) and the availability of advanced medical facilities.
We also cover regional evacuations from Nias (Gunungsitoli), Simeulue, and Silangit to Medan for further treatment or international transfer.
Pekanbaru is the capital city of Riau Province and a key departure point for international medical evacuations. Onecare Partner assists medical transport from Pekanbaru to Singapore, Kuala Lumpur, Penang, and Malacca.
For Pekanbaru–Malacca routes, patients may be transported via commercial ferry through Dumai Harbor. For faster and direct transfers, air ambulance charter services are available from Sultan Syarif Kasim II International Airport.
Batam is part of the Indonesia–Singapore–Malaysia Growth Triangle (IMS-GT) and plays a critical role in cross-border medical evacuation.
Onecare Partner Batam covers Batam, Bintan Island, Tanjung Pandan, and Tanjung Balai Karimun. Many medical evacuations are arranged via commercial ferry, offering a cost-effective solution with rapid preparation—often within 3 hours after final confirmation.
Jakarta is the capital city of Indonesia and Onecare Partner’s largest operational hub. Equipped with NICU, PICU, and ICU medical evacuation systems, Jakarta serves as the primary referral point for regional and national medical cases.
Our Jakarta medical evacuation teams hold multiple international visas (including USA, Europe, Australia, and China) and support air ambulance services using aircraft such as Beechjet 400, Piaggio Avanti, King Air, Piper Cheyenne, Learjet 55, and Learjet 60.
For corporate and remote-site clients, Onecare Partner Jakarta provides MERP systems and Corporate Access Programs.
Surabaya is the capital of East Java Province, covering 38 regencies and cities. Onecare Partner Surabaya provides land ambulance services and air medical evacuation for both inbound and outbound missions.
From Surabaya, we arrange domestic air transport using Cessna Grand Caravan and helicopters, as well as international transfers to Singapore, Kuala Lumpur, and Penang, via commercial medical escort or air ambulance services.
Onecare Partner Bali functions as the central coordination and call center, managing case notifications and inter-branch communication nationwide.
We support medical evacuations from major tourist destinations such as Nusa Penida and Nusa Lembongan, utilizing private speedboats and helicopters for sea and air medical transport.
In addition to evacuation services, our Bali team provides medical and travel assistance services for international assistance companies and foreign visitors.
Lombok serves as the administrative and billing center for Onecare Partner operations in West Nusa Tenggara (NTB).
We operate a primary health clinic offering cashless outpatient services and home doctor visits. Onecare Partner Lombok maintains its own ALS ambulance and speedboat, enabling 24/7 emergency response for Gili Islands and surrounding areas.
Kupang is the capital of East Nusa Tenggara (NTT) and supports medical evacuations across multiple islands and airports.
Onecare Partner Kupang coordinates air medical transport for emergencies in Labuan Bajo, Ruteng, Maumere, Ende, Alor, Waingapu, and Waikabubak, and collaborates with Cessna Grand Caravan and CASA 212 aircraft for inter-island and cross-border missions involving Timor, Flores, and Sumba.
Balikpapan is a key operational hub for mining, oil & gas, and plantation industries in East Kalimantan.
Onecare Partner Balikpapan works closely with helicopter operators and Cessna Grand Caravan aircraft to support emergency medical transport from remote sites to Balikpapan. Our experience includes evacuations from Nunukan, Tarakan, Bontang, Berau, and Maratua Island.
Makassar is the largest city in eastern Indonesia and a major international transit hub for travel to Papua.
Onecare Partner Makassar supports emergency medical evacuation for mining and oil & gas companies, offering services such as commercial stretcher flights and air medical charter using helicopters, Cessna Caravan, and Piper Seneca aircraft.
Coverage areas include Palopo, Mamuju, Palu, Gorontalo, Manado, Ambon, Morowali, Kolaka, Kendari, and Sorong (Papua).
