Medical Assistance Services.
Our assistance services are designed to support insurance companies, travel insurance providers, and corporate clients requiring professional medical and travel-related emergency assistance in Indonesia.
All services are coordinated through our 24/7 emergency call center.
Call Us NOwWe collaborate with rotary-wing (helicopter) and fixed-wing aircraft operators, including turboprop and jet aircraft, to support ICU, NICU, and PICU cases.
Whats Include On Medical Assistance Services
Telemedicines
When a client is unable to visit a medical provider, Onecare Partner’s doctors provide teleconsultation services and issue online prescriptions to support the client’s medical needs.
Medical Referral
Anytime and anywhere, Onecare Partner arranges referrals to healthcare professionals, clinics, or hospitals, assists with medical appointments, and provides medical cost guarantees when requ
Home Visit Assistance
Onecare Partner maintains a dedicated doctor panel to deliver primary medical care directly to hotels, villas, or private residences, allowing patients to receive treatment comfortably in their rooms.
Lost Of Medical
If a client loses prescribed medication or medical equipment, Onecare Partner assists in locating the nearest pharmacy or supplier to promptly replace essential item
Hospital Assistance Services
Hospital Bill Guarantee
Our call center team assists clients by issuing Guarantee Letters or settling medical bills with hospitals under insurance or corporate coverage.
Specialist Appointment
When specialist care is required, including dental or consultant services, Onecare Partner coordinates appointments and manages medical cost coverage when applicable.
Diagnostic Test
Onecare Partner arranges diagnostic procedures such as ultrasound, X-ray, CT scan, or MRI, and facilitates the secure sharing of medical results with insurance companies or company-appointed physicians.
Hyperbaric Oxygen Therapy (Hbot)
For diving-related incidents, Onecare Partner collaborates with HBOT centers across Indonesia to arrange patient transfer, appointment scheduling, and treatment guarantees.
Second Opinion & Medical Monitoring
Upon request, Onecare Partner’s physicians conduct official hospital visits to obtain comprehensive medical information, provide second opinions, and perform pre-flight medical assessments.
Body Evacuation & Repatriation Assistance Services
In the event that a client passes away in any region of Indonesia and requires emergency assistance for funeral arrangements, Onecare Partner will assist the company or the deceased’s family in coordinating the following services:
- Burial
- Cremation
- Ash Handling and Shipment
- Body Evacuation and Repatriation
Onecare Partner works closely with local funeral home services officially appointed or recognized by embassies to arrange the repatriation of mortal remains or body evacuation from regional locations to major cities or overseas destinations.
Concierge Assistance Services
CASH ADVANCE
If a client loses cash or credit cards and requires financial support to continue their travel, Onecare Partner will assist the company in arranging a cash advance and delivering the funds to the client in accordance with the approved coverage amount.
VISA EXTENSION
Under Indonesia’s Visa on Arrival (VOA) regulations, foreign visitors are permitted to stay for a limited period. In cases of overstay without prior authorization, immigration authorities may impose a penalty based on the duration of the overstay.
In such situations, Onecare Partner, on behalf of the insurance company or foreign assistance provider, will assist in coordinating and settling the applicable overstay penalty directly with the immigration authorities.
TRANSLATION SERVICES
Onecare Partner assists insurance companies and foreign assistance providers by arranging legal document translation services, providing soft copies and delivering original documents for claim and administrative purposes.
POLICE INVESTIGATION ASSISTANCE
In the event of an incident or accident, Onecare Partner assists clients in obtaining official police reports, supporting investigation procedures, and preparing formal documentation required for insurance and claim purposes.
